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When Your Debit Card Travels To London Without You

Internet CheatIf you want to stay on top of your finances, you need to spend ten minutes every day looking at your account balances. This little habit can help you spot problems before they get out of hand. I got a nasty surprise last week when I found two unauthorized transactions pending on my personal checking account. The timing was terrible. The rent check was coming in and I didn’t have enough in savings to cover it.

I called the toll-free number for my credit union to report the unauthorized transactions and cancel my debit card. I asked the woman assisting me how my debit card could be used if it never left my physical possession. She told me that my debit card information could be copied by a waiter at a restaurant, a hidden card skimmer at a gas station or a spyware-infected computer watching a legitimate Internet purchase being made.

I haven’t visited any restaurants where a waiter could disappear with my debit card. The gas pump I usually use was down for maintenance several days before the unauthorized transactions appeared. When I came back the following week to get gas, all the gas pumps had inspection stickers from the county weights and measure department. No way to know if that was the source. As for my computers, I run anti-spyware and anti-virus scanners on a regular basis and stay away from questionable websites.

The affidavit form to dispute the charges never got sent to my personal email address. I went down to my credit union on Saturday morning to talk to the branch manager. He confirmed that my debit card got cancelled, flagged the unauthorized transactions as being fraudulent, and printed out the affidavit form for me to fill out. I withdrew some cash since the new debit card won’t arrive for two weeks.

An Internet search on the two companies for the unauthorized transactions revealed that they were cosmetics companies. A product category that I have no need for. I filled out the “contact us” form to request the identity of the person who placed the orders and threatened to file a police report against the companies if they don’t comply.

The first company based in San Francisco told me that their privacy policies prevented them from revealing the identity of their customers, and, besides, the transaction never went through. The pending hold on my checking account did fall off a few days later. I didn’t pursue the matter any further.

The second company based in Texas gave up the identity of the customer and refunded the money taken from my checking account. Either I was dealing with an inexperienced business owner or the privacy laws in “no tax / low regs” Texas was non-existent.

The customer (a.k.a., the thief) had my debit card info and street address, used her presumably real name, listed a phone number for a storage rental place in San Francisco (50 miles north of Silicon Valley), and wanted the merchandise shipped to London by FedEx overnight delivery. Didn’t I read something like this in a Stephanie Plum novel?

I wanted to file a police report on the London Police Department website, but forwarded the information to my credit union to handle instead. I didn’t lose any money, my rent check came through. This has been another needless distraction in a long month of needless distractions that have taken me away from writing. Seems like it never ends.

Author Website Disappears On April Fool’s Day

internet error 404 - file not foundAn email arrived from DirectNIC with a five-day notice that my web hosting was moving to a new server with upgraded hardware on April 1st. Of course, by the time I got around to reading the email, the five-day notice was really a two-day notice. The timing was bad—and not because the deadline fell on April Fool’s Day.

My newest essay ebook, “The Apple Store Job Fair: Don’t Drink The Water, Don’t Use The Restroom,” was finally being published on March 31st. As Stephen King once said, “Non-fiction is hard because you can’t make [crap] up.” Working on a 8,300-word essay was more difficult than editing my abandoned 120,000-word first novel. With all my efforts focused on getting this essay done on time, a number of website-related tasks got postpone until the first week of April.

I logged into my DirectNIC account to open a help desk ticket to protest moving my web hosting to a newer server at this time. When my web hosting moved to a different server because I needed PHP 5.3 for the Joomla! CMS back in January, my websites were offline for three days. That’s the last thing I needed after publishing a new ebook.

A response to my ticket indicated that my web hosting was already on a new server. That surprised me. Moving my web hosting has never been that smooth. I’m pleased that DirectNIC finally got that process worked out. I updated my email and FTP clients to the new server settings.

The essay ebook got published late Sunday night (3/31) and the new website page got put up on Monday morning (4/1). Although I still had other website tasks like putting up the ebook preview and an anthology announcement, I took a short break to recover from working on the essay.

I noticed something strange the next day with my websites. One website was working, two websites were displaying a message that my web hosting account was either suspended (domain) or misconfigured (subdomains). I immediately opened a help desk ticket with DirectNIC.

My own investigation revealed that the working domain and all the email accounts was on the new server, and the other domains were on a newer server with an expired trail version of CPanel web hosting software. Talk about a half-assed migration job from DirectNIC and fumed as three days went by without a response to my ticket.

I had abandoned a one-man ISP in 2010 that had my business for 15 years because the primary and secondary Internet links to the servers went down for a week and the owner was too busy making alternative arrangements to respond to inquires. By the time the ISP came back online and I got a response to my emails, I had already relocated my websites to DirectNIC that held my domain name registrations.

As a small business owner, I can’t allow another company to interfere with my business. I started looking at alternative web hosting providers. The timing was bad. With the $800 USD franchise tax for doing business as a California LLC due on April 15th, I couldn’t afford to switch to another web hosting provider and spend a week configuring all the website. Except for these infrequent three-day interruptions, I’m quite satisfied with DirectNIC.

So… I complained to DirectNIC on Twitter with my ticket number.

Within an hour of posting my complaint on Twitter, my ticket was resolved. All the websites were now working and I got a three-month credit to my account, except my web hosting was split over two different servers. It took another day to get all of my websites back over to the new server that was working just fine on the morning of April Fool’s Day.

The Apple Store Job Fair eBook

A preview of my newest essay ebook, “The Apple Store Job Fair: Don’t Drink The Water, Don’t Use The Restroom,” which, for a limited time, is available for FREE at Smashwords.

AFTER BEING OUT OF WORK for a year-and-a-half since losing my help desk support job on Friday the 13th in February 2009, an Apple recruiter offered me a one-on-one job interview at the Apple Store job fair being held at the main campus in Cupertino, CA, later that week. Having worked at a number of high-profile Fortune 500 companies—Fujitsu, Sony, Intuit, Google and eBay—over the years, I desperately wanted to add Apple to my resume as it has surpassed Google as being THE PLACE to work at in Silicon Valley.

Except for one small problem: I had no retail experience.

The recruiter reassured me over the phone that a lack of retail experience wasn’t a problem. Many people got hired from a wide variety of backgrounds to become Creatives, Geniuses and Specialists to work at the Apple Store throughout the world. Someone with no traditional retail experience was preferable to someone who had to unlearn everything they know about retailing. Every new employee receives extensive training before being allowed to work at an Apple Store. Extensive training. The magic words I wanted to hear from any recruiter.

As the Great Recession begun in 2008, many employers lay off workers and hoarded cash as consumer demand dwindled away. The first thing to go—if the business hasn’t jettisoned it years before at the behest of Wall Street—was the training budget. If your job skills aren’t current and don’t fit the job description precisely (i.e., five years in a new technology that came out six months ago),don’t expect to get the job. If you need any training whatsoever to get up to speed on your first day (i.e., asking directions to the restroom), don’t expect to get the job.If youre out of work for longer than a month, don’t expect to get the job.

Although I owned a first-generation black MacBook from 2006 at home, I had no troubleshooting experience with the Mac in general. The Mac OS X operating system worked so perfectly with the MacBook hardware that I stopped using my Windows Vista PC for everything except high-end video games. Using a Mac meant I didn’t have to become a Mac technician to learn how to use it well, unlike Windows where I did become a PC technician. The Mac worked and worked quite well for what I needed it to do. The idea of troubleshooting the Mac was almost incomprehensible to me.

The corporate environment was a different story. A co-worker would informally train me on the Mac computer, which often meant deleting a corrupted System Preferences file that prevented iTunes from working. (Most companies prohibited users from storing gigabytes of personal music and videos on their work computers, but PC technicians will often look the other way if a hard drive backup wasn’t needed.) Two weeks later I would get laid off from that job, as if I broke an unspoken rule that prevents an experienced PC technician from moving into the light.

A smattering of Mac experience on my resume amounted to nothing useful over the years. No matter how carefully I worded my resume and pitched my Mac experience to recruiters, many hiring managers in the follow-up interviews were often disappointed that I didn’t have the guru-level Mac experience that they were looking for. Never mind that neither the recruiter nor the job description mentioned anything about having guru-level Mac experience, especially for the less than guru-level pay rate being offered. If you’re applying for technical jobs directly at Apple, guru-level Mac experience is a requirement whether or not it’s in the job description.

Recruiters often make unwarranted assumptions about my resume, hoping that I’m a better candidate than what my resume actually suggests. Since I used to work at Japanese companies like Fujitsu and Sony, most recruiters assumed that I spoke fluent Japanese. One recruiter went so far as to arrange a phone interview with someone in Tokyo to test my ability to speak Japanese. Although I don’t speak in either conversational or anime Japanese, I’m well verse in navigating the cultural differences between East and West.

A newly appointed vice president from Japan took over the testing group of the WorldsAway virtual world division at Fujitsu. A Westernized Japanese who spoke fluent English and comfortable with talking to Americans, he took us out to lunch at the Jade Cathay Chinese restaurant on North 1st Street in San Jose, ordering the same hot-and-spicy dish for everyone. I ate everything on my plate as not to offend my host who sat right next to me, although I had no clue as to what I was eating. (My taste for Chinese food these days is steam rice and orange chicken at Panda Express.) The lunch weighed heavily in our stomachs after we came back to the office, like a bad omen of things to come.

He expressed disappointment that none of us were mainframe programmers, the division he previously led that needed more mainframe programmers than virtual world testers, and recounted his glory days of battling IBM for mainframe superiority. This struck the testing group as anachronistic thinking in the rising era of the Internet in the late 1990’s, when Netscape and Microsoft were still fighting for web browser supremacy that was far from over. But Fujitsu was a big company with so many divisions still fighting the last technology war while surrendering the future.

After the vice president declined to renew the contract for my six-month internship, my coworkers gave me a farewell party at the same restaurant. A bittersweet moment when someone wondered out aloud if farewell parties were the future of the division. The answer came a month later. Two-thirds of the division was laid off without warning and security guards escorted everyone out of the building. No farewell parties for them—or for those who stayed.

As for the WorldsAway virtual world, it became the Dreamscape virtual world at Vzones [http://www.vzones.com]. After looking through the website, the underlying technology haven’t changed in the last 15 years.

Recruiters stopped calling me about the Japanese-speaking positions after Fujitsu and Sony fell off my resume as I acquired new work experience at other Fortune 500 companies. I sometimes wonder if I should remove all my less than guru-level Mac experience from resume to avoid doing the dog-and-pony interviews for Mac jobs that I wouldn’t get anyway.

The Apple recruiter reassured me again that my technical background—five years as a help desk support technician and six years as a video game tester, including three years as a lead video game tester with responsibility for ten titles—made me a perfect fit at the Apple Store. What he didn’t tell me was not to drink the water or use the restroom.

Some Things Never Change At The Local Post Office

Post Office Mail BoxAt the height of my snail mail submission days, I would go to the post office every six weeks to drop off 18 envelopes with my short story manuscripts. (I often had 50+ manuscripts circulating the slush piles.) With email submissions, I seldom go to the post office anymore. That changed recently when I decided to pursue the Cisco Certified Network Associate (CCNA) certification for my non-writing tech career.

Although it’s possible to pass the CCNA without any Cisco hardware by using a software simulator, I chose to build out my testing rack by acquiring three routers and two switches from Cables & Kits. That’s $400 USD in hardware for a $400 USD certification that could double my yearly non-writing income from $50,000 USD to $100,000 USD. If you have limited hands on experience with Cisco equipment, building out your own testing rack is the way to go.

For smaller stuff like interface cards, memory modules, network cables and tools, I turned to eBay to find cheaper deals. I discovered that I could buy these items for a few dollars above wholesale prices without paying the 50% markup at Fry’s Electronics or Cables & Kits. Everything I bought from eBay was ship through the post office.

I noticed two things about mail delivery at my apartment complex. If the package was small enough to shove into the mailbox or a package lockbox is available, I’ll either find my package or the lockbox key in my mailbox. If the package was too big, I’ll find a slip of paper informing me that I need to pick up my package from the Willow Glen post office. The postal person never bothers to see if anyone is at home to take the package. As a friend who worked at the post office once told me, the postal person has two hours to deliver mail to 300+ mailboxes.

This arrangement with the post office works fine for me. I cringed whenever I see an Amazon box being left out in the hallway, knowing how easy someone can walk by to steal the box. A San Francisco woman got so frustrated with her Amazon boxes disappearing that she chased the thief with a wooden sword and bear spray.

This week I went down to the Willow Glen post office to pick up several packages before going into work. One person stood at the package counter, three people stood at the retail counter. I stepped in line at the package window. The voice of a woman having a very intimate cellphone call drifted through the wall of mailboxes to my left. I don’t think postal employees realize that people can hear them talk—or they just don’t care.

The elderly man in front of me said that no one was around to help him. With the cellphone conversation still going on, I took several steps back to look at the other line and went to the retail counter. The postal clerk berated me for being in the wrong line, but, since there was no other customers in line behind me, she would get my packages anyway. We got into a spirited argument over whether being in the right line was more important than my limited time before going into work.

When she brought my packages to the counter, she said that the woman in back was helping another customer. I noticed the elderly man leaving the building empty-handed, and pointed him out to her that he had waited 15 minutes without being helped. She muttered that he should have used the bell to summon someone. When I mentioned that there was no bell at the package counter, she muttered that I was still in the wrong line.

Some things never change at the local post office.

The Return of The Mobile Office

The Mobile OfficeThe manager at my tech job in 2008 did me a favor when he told me to walk away from my desk during my lunch hour. So I ate lunch and listened to the radio in my car. One day I brought a clipboard and some pens to edit a short story manuscript. A year later I finished writing two-thirds of my first novel behind the steering wheel of my car, a 700-page manuscript that I haven’t figure out how to edit.

Those were the glory days of the mobile office.

After I got laid off on Friday the 13th in February 2009 (a memorable date the manager let me pick), I was out of work for two years, underemployed for six months (i.e., working 20 hours a month) and filed for chapter seven bankruptcy. If I wasn’t interviewing for a job, browsing the job board websites or answering arcane copyright questions from my bankruptcy attorney, I wrote and edit manuscripts from my home office.

Since then I held tech jobs that made the mobile office impractical, either the lunch breaks were too short or the parking lot was too far. I went back to taking lunch at my desk, using my work computer to write blog posts over the Internet. With my last job at the hospital, where my office was down the hall from the morgue and the scent of vanilla in the air meant a dead stiff wheeling by, daily blogging was a welcome distraction.

The mobile office returns this New Year after I started a new job with a long lunch break and a short walk to the car. I eat my lunch and listen to the radio for 15 minutes, and turn my attention to whatever I put on my clipboard that morning for the next 45 minutes. If I finish the manuscript early, I can start something new on the writing pad. This is the highlight of my work day.

Only once did someone thought it suspicious that I was writing on a clipboard in my car during the lunch hour.

An inexperienced rent-a-cop jerked open my unlocked car door and demanded to know what I was doing. I got out to confront him and he reached for his mace spray. Flashing my employee badge and explaining that I was on my lunch break didn’t satisfy him. What I wrote on my clipboard inside my car wasn’t any of his damn business, which was why I don’t bring my manuscripts on to the job. The rent-a-cop backed down when I threatened to call 911 to bring in a real police officer to resolve the situation.

What I found out from writing my first novel is that doing something small every day adds up to something big over time. (Or something so big that you don’t know what to do with it, but that’s a different problem.) Forty-five minutes per day can turn into 180 hours in a year. Some of my best writing got done in the mobile office.

Visiting The New Neighborhood Library On Bascom Avenue

Bascom Community Center & LibraryThree years after being built on the lot of the old Quement Electronics store, a Silicon Valley institution that served generations of ham radio enthusiasts and electronic engineers from the Great Depression into the late 1990′s, the Bascom Library finally opened its doors to the general public last month. This excited and disappointed me at the same time.

The money to build the new library branch came from a voter-approved bond initiative in 2000. After construction completed in 2010, the fences never came down. The City of San Jose cut the library budget every year during the Great Recession that there wasn’t enough money to keep the current libraries open for more than four days out of the week.

A budget surplus made opening of the community center possible last year. The fences came down and cars filled the empty parking lot, but the library remained closed. After the New Year, moving trucks showed up in the parking and workers pushed carts of books into the library. An opening date announced for late February.

My roommate and I checked out the new library on a recent Saturday.

As I feared and expected, the 99-space parking lot was full. A quarter of the spaces went to the disabled, school buses and electric vehicles. Spaces for the disabled and school buses I can understand, but the Prius worship in Silicon Valley goes too far. The empty parking spots behind the adjacent funeral home had a sign announcing no library parking allowed. No street parking on the neighborhood side was available. We parked on the Bascom Avenue side. A busy street that makes getting out of the driver side an adventure in timing.

My initial impression walking into the library that it was really small. This was not the library I have envisioned as I drove by the chain-linked fences for three years. The new library that opened at San Jose City College in 2003 was larger than this. With the recent closing of Barnes & Noble down the street at The Pruneyard, I was hoping that the new library would replace it. I doubt I’ll be allowed to browse the stacks with mocha in hand.

The sad reality is that libraries never make money for the city. A councilman suggested replacing retiring librarians with volunteers to save money. Someone always call for shutting down the libraries because most citizens don’t use them. A community center has rooms for rent and a gym requires membership fees that go into the city’s coffers, which could explain why the library takes up so little space in the 20,000-square-feet building.

We walked through the entire library in five minutes. The layout made every corner viewable from the reference desk. With a high school down the street, perhaps this layout discourages teenagers from finding a copy of “The Joy of Sex” by Alex Comfort and having illicit sex in the stacks. Not that the three-row deep stacks could conceal anything.

I found no writer-friendly cubbyholes. If I came here to write, I would have to sit at a table with everyone else and write like a performance artist. This library is a place to borrow and return books, not a writing haven to get away from everything else.

Read An eBook Week 2013

Read An eBook Week 2013Smashwords has a special promotion every year during the Read An eBook Week (March 3-9, 2013) for authors to offer their ebooks for FREE or at a discounted price. My entire ebook catalog is available for FREE (no coupon code), FREE (coupon code RW100) or 50% off (coupon code REW50).

If you download and read one of my ebooks, please leave a review at the Smashwords website. Or send an email to chris at cdreimer dot com.

FREE eBooks

FREE eBooks (Coupon Code RW100)

Discounted eBooks (Coupon Code REW50)

Checking Out The New eBookPlus Self-Publishing Platform

Ebook Plus Logo

I found a curious email sent to my business email account, which is different from my author email account, about a new self-publishing ebook platform called eBookPlus. Their business model: Free ebooks with advertising at the start of every chapter.

My initial reaction was: FREE eBooks + Advertisements = SPAM!

The email, however, didn’t land in my spam filter, being sent out by a professional marketing company with a clear reputation to skate by the spam filter.

I started looking into eBookPlus and liked what I saw. This tag line in particular drew my attention:

Did you know that free ebooks are accessed a hundred times more often than ebooks priced at 99 cents?

My business model is SHORT ebooks (i.e., short stories and essays) aimed at the impulsive buyer looking for a short-term reading fix under a buck. From my sales numbers over the last six months, my FREE ebooks are flying off the virtual bookshelves. Not in the hundreds, but in the thousands.

Being a new ebook retailer, eBookPlus is looking for users and content to beta test their platform. The classic chicken-and-egg problem for startups: you can’t attract new users without content, or attract new content without users. You need both to avoid having an empty platform.

There are four account types when you sign up, each with a different focus.

  • The reader account doesn’t have much to read at the moment except for a one-page sample ebook that demonstrates the web interface, which looks like a lite version of the Amazon cloud reader.
  • The author account allows you to upload your ebook in various formats (i.e., EPUB, DocX, PDF and HTML).
  • The advertiser account are for those who want to advertise their stuff while readers are reading your ebooks.
  • The artist/book professional account are for illustrators, photographers, translators, audiobook narrator, editors and designers who want to offer their services to ebooks made available by authors.

When eBookPlus is ready to open the floodgates, readers will get a notification email that FREE ebooks are available and where to download the mobile apps.

Being able to find a translator to translate my short stories into a foreign language might be the most useful part of eBookPlus. You hire a translator to translate the ebook and another translator to check the translation, splitting future ad revenues or paying a flat fee. I hope this service will allow the translated ebook for publication elsewhere besides eBookPlus.

I’m going to upload all my FREE ebooks to see how this works. I might upload my PAID ebooks later, which are mare available at an advertiser-supported discount or full price at a 70% royalty rate. When the ebooks are available on eBookPlus, I’ll be adding another sales link to the ebook pages on my author website.

This is becoming a new trend where I make my work available to help establish a new market for everyone else, like Plan B Magazine from a few weeks ago. The more choices readers and indie authors have, the more everyone benefits.

Cross-Editing With Microsoft Word & WordPress Jetpack

Jetpack Plugin For WordPress

The biggest complaints I’ve gotten from readers of my ebooks over the last few years was that my grammar sucks. That always confused me since I wasn’t sure how to fix it. The grammar checker in Microsoft Word flags any issues and I make the needed changes to fix them. With a few exceptions between fiction and non-fiction, my manuscripts were clean as a whistle when it comes to grammar. If I had a problem with grammar, I wasn’t seeing it.

Six months ago I updated my writing blog with the WordPress Jetpack plugin to replicates the functionality that most users get from hosting their blogs at wordpress.com and replaces a half-dozen or more plugins that does the same thing. One neat feature was updating the Proofread Writing button with a passive voice checker from After The Deadline. I started revising my blog postings to use the active voice and learned the differences to avoid writing in the passive voice.

I didn’t make the connection between using Microsoft Word and WordPress Jetpack together until I started putting together my blog postings into ebooks. With the older blog posts requiring more revision, I was going back and forth between Microsoft Word and WordPress Jetpack. Both have their own set of idiosyncrasies when it comes to checking grammar. If the two were in a conflict, I always lean towards Microsoft Word. If I know Microsoft Word is being idiotic, I go with my judgment on what is correct.

The complaints from my readers weren’t about grammar but usage. When I started copying and pasting the texts from my oldest ebooks into a blog post to check against WordPress Jetpack, passive voice and awkward construction was the rule and not the exception. Recent ebooks have fewer issues. I’m in the process of cross-editing my older ebooks and everything else I write with both Microsoft Word and WordPress Jetpack.

Plan B For The Plan B Magazine

While sending out some older short stories as reprints to face a cruel world of rejections in the slush piles, I submitted “The Uninvited Spook” to the Plan B Magazine that Duotrope listed as a fledging market (i.e., recently started and listed for less than six months). The premise for this new online magazine is to publish a mystery short story each week, pay semi-pro rates of one-cent per word and publish an anthology ebook every quarter. My spook-spying-on-spooks short story got accepted for publication—with a catch.

The semi-pro rates are dependent on the crowdfunding campaign at Indiegogo to raise $3,500 USD, which has less than 10% of the minimum amount raised and 11 days before the campaign ends. Unless contributors start pouring out of the woodwork in a hurry, there will be no funding for the semi-pro rates and all the accepted short stories will revert back to the writers.

Why anyone would need $3,500 USD to start an online magazine? A domain name and web hosting for a year doesn’t cost much these days. The amount was too small for the editor to live on. That number didn’t make sense until I re-read the writer guidelines on the payment structure, where the maximum payout is $50 USD for a 5,000-word short story each week. The funding goal represents a year or more of payments for short stories, depending on the word count of each short story.

Indiegogo is similar to Kickstarter that you can set up a project with a minimum-funding goal and offer various incentive levels for contributors. Indiegogo offers two interesting choices if the minimum-funding goal isn’t met: return the money or keep the money. Depending on your project, this offers some flexibility.

I’m thinking about putting together a full-length collection of my speculative short stories as a print book. if I put together a print-on-demand (POD) book, I could take pre-orders on Indiegogo and keep the money to order the books without worrying if I set the minimum-funding goal too high. The difference between a successful and unsuccessful campaign is on whether or not you have an audience.

Plan B Magazine will return the money if the minimum-funding goal isn’t met.

The alternative—let’s call it Plan B—for no funding is to provide writers the option to have their short stories published online for FREE to help build up the new magazine so that it could semi-pro rates someday.

Although I would rather see the money (one-cent per word is better than my usual 1/4-cent per word), I’m more interested in seeing this new market establishing itself. Since “The Uninvited Spook” was first published in a print-only magazine in 2008, and published as a short story ebook in 2010 (now available for FREE), I don’t mind it being reprinted for FREE to help expand my reading audience and grow a new market at the same time.

UPDATED 02/23/2013: The editor announced that the funding campaign at Indiegogo has failed and she is switching to Plan B to pay out of her own pocket. Twelve short stories—including my own reprint, “The Uninvited Spook”—will be published bi-weekly for six months, collected into an anthology ebook for sale, and all the writers will get paid their one-cent per word rate. We will see if this online mystery magazine can fund itself after six months.